Frequently Asked Questions
All HIXIH commercial truck tires come with a standard 3-year manufacturer's limited warranty covering defects in workmanship and materials.
Claims can be submitted through your dealer or distributor only. Documentation of the tire’s serial number, proof of purchase, and photos may be required.
Workmanship and material defects. Damage from road hazards, improper maintenance, or misuse is not covered.
Road hazard damage includes:
Cuts, punctures, impact breaks
Sidewall damage, bruising, stone drilling
Damage from curbs, potholes, or collisions
This type of damage is not covered under standard warranty.
Misuse refers to conditions outside normal operating standards, such as:
Underinflation or overinflation
Using mismatched or poorly maintained equipment
Overloading beyond rated capacity
Reckless or abusive driving habits (e.g., excessive speeding, hard cornering)
Operating the tire outside its intended application
These situations are not covered under warranty.
Check the DOT Date Code on the tire sidewall. The four digits indicate the week and year of production (e.g., "2625" = 26th week of 2025).
No. Only new tires purchased from authorized dealers are eligible for warranty claims.
Yes, the warranty coverage period is based on manufacture date.
