FAQs - Best Premium Commercial Truck Tires | HIXIH Tire USA
- Sonia
- Aug 31
- 5 min read
General Information
Who is HIXIH Tire USA?
HIXIH Tire USA is the exclusive importer and distributor of HIXIH commercial truck tires in the United States. Backed by over 35 years of engineering expertise from HIXIH Rubber Group, we provide fleets and dealers with dependable tires at a smarter cost.
How do you pronounce "HIXIH"?
That's definitely the most frequent question for us. Take a guess first. Is it 'Hil tire'? 'Hix tire'? Nope, nope, nope. Ready for the big reveal?
It's pronounced "Hi See", or simply "Hi-C"—just like the juice box. Easy to say, hard to forget.
Why have I never heard of HIXIH before?
We are emerging in the US. HIXIH is the house brand of HIXIH Rubber Industry. Through long-standing joint ventures with leading rubber brands, HIXIH is committed to delivering premium commercial tires that keep the world moving, mile after mile.
Product & Technology
What types of tires does HIXIH offer?
We offer a full lineup of long haul, regional, and mixed-service tires, including dedicated steer, drive, and trailer patterns designed for North American road conditions.
How do I choose the right tire for my truck or fleet?
Selection depends on your routes, loads, and operating conditions. Our sales team and dealer partners can guide you to the best fit for your application. Find Dealers or Contact Us.
Are HIXIH tires designed with advanced technology?
Yes. Our tires feature optimized tread patterns, next-generation rubber compounds, and reinforced casings for durability, fuel efficiency, and multiple retread cycles.
Do you use recycled rubber in your tires?
No. We don’t cut corners, or reuse them. HIXIH uses 100% virgin rubber in all tire production to ensure premium quality, superior grip, and long-lasting casing durability.
Performance & Cost
How many miles can I expect from HIXIH tires?
Proven data from Arizona fleets reporting over 180k miles on steers and 300k miles on drives, depending on operation and maintenance.
How does HIXIH compare to premium brands?
HIXIH tires consistently deliver up to 40–50% lower cost-per-mile versus traditional name brands, while maintaining the durability and safety fleets expect.
Can HIXIH tires be retreaded?
Absolutely. HIXIH tire casings are engineered for strength and retreadability, typically suitable for 3-4 retreads, depending on use and maintenance.
Do you recycle tires?
No, we do not directly recycle tires. All HIXIH tires can be recycled through our authorized dealer network. Our tire casings have top-tier retreadability, offering extended life and lower total cost of ownership.
What is the correct pressure for HIXIH tires?
Because of the reinforced casing design, HIXIH tires are designed to operate at 120 PSI or higher, depending on the tire model. Always refer to the tire sidewall or your vehicle’s load requirements for exact inflation guidelines.
Warranty & Support
What is HIXIH’s warranty policy?
All HIXIH commercial truck tires come with a standard 3-year manufacturer's limited warranty covering defects in workmanship and materials.
How do I submit a warranty claim?
Claims can be submitted through your dealer or distributor only. Documentation of the tire’s serial number, proof of purchase, and photos may be required.
What’s covered under warranty?
Workmanship and material defects. Damage from road hazards, improper maintenance, or misuse is not covered.
What is considered road hazard damage?
Road hazard damage includes:
Cuts, punctures, impact breaks
Sidewall damage, bruising, stone drilling
Damage from curbs, potholes, or collisions
This type of damage is not covered under standard warranty.
What is considered misuse or improper use?
Misuse refers to conditions outside normal operating standards, such as:
Underinflation or overinflation
Using mismatched or poorly maintained equipment
Overloading beyond rated capacity
Reckless or abusive driving habits (e.g., excessive speeding, hard cornering)
Operating the tire outside its intended application
These situations are not covered under warranty.
How can I tell when my tires were manufactured?
Check the DOT Date Code on the tire sidewall. The four digits indicate the week and year of production (e.g., "2625" = 26th week of 2025).
Does the HIXIH warranty cover used tires?
No. Only new tires purchased from authorized dealers are eligible for warranty claims.
I lost my receipt. Can I still submit a warranty claim?
Yes, the warranty coverage period is based on manufacture date
Is my warranty valid outside the U.S.?
No. HIXIH Tire USA's limited warranty applies only to tires sold and used within the United States. For support abroad, please contact your local distributor.
Maintenance & Care
How should I maintain my HIXIH tires for maximum life?
Regularly check tire pressure, perform timely rotations, and ensure proper wheel alignment. Preventive maintenance directly extends mileage.
Where can I find recommended PSI and load guidelines?
Inflation and load charts are available in our product brochures and on the HIXIH Tire USA website.
How often should I rotate or inspect HIXIH tires?
Inspections should be performed daily by drivers and more thoroughly by maintenance staff during service intervals. Rotations are generally recommended every 10,000–25,000 miles or as conditions require.
Why are some tires noisier than others?
Noise can come from:
Aggressive tread designs (common in drive tires)
Tire compound hardness
Uneven wear from alignment or suspension issues
HIXIH tires are engineered for low rolling resistance and optimized tread patterns to balance performance and comfort.
Why didn’t my tires last as long as expected?
Shortened tire life is often due to:
Improper inflation or overloading
Vehicle misalignment or worn components
Wrong tire selection for your use case
Stick to a solid tire maintenance routine—check pressures, inspect for wear, and rotate regularly.
Ordering & Availability
Where can I buy HIXIH tires?
HIXIH tires are available nationwide through our network of authorized dealers and distributors.
How do I find a dealer near me?
Use the Dealer Locator on our website to connect with your closest HIXIH partner.
Does HIXIH offer nationwide coverage?
Yes. With warehouses and distribution centers in major regions, we provide reliable supply and delivery throughout the U.S.
Fleet & Dealer Programs
What is the HIXIH National Fleet Program?
It's a program designed to give fleets direct access to exclusive pricing, nationwide service, and tailored support to lower tire operating costs.
How do I become a HIXIH dealer?
Submit an application through the “Become a Dealer” page on our website. Our sales team will review your application and connect with you.
Do you offer fleet pricing or account support?
Yes. Fleets can access special account pricing, technical support, and mileage tracking programs to maximize value.
Sustainability & Safety
Are HIXIH tires environmentally friendly?
Yes. We use eco-focused compounds, energy-efficient production methods, and designs that maximize retreadability to reduce waste.
Do HIXIH tires meet U.S. DOT standards?
Absolutely. Every tire complies with U.S. Department of Transportation requirements for safety and labeling.
What safety benefits do HIXIH tires provide?
Our tires are engineered with reinforced casings, optimized tread for wet and dry traction, and consistent performance across all road conditions.
Support & Contact
Who do I contact for technical support?
You can reach our U.S. support team via the Contact page on our website, or through your local dealer.
How do I register my tires?
Register your tires online through the HIXIH Tire USA website to ensure warranty coverage and product updates.
Where can I download brochures and technical specs?
All product brochures, technical sheets, and maintenance guides are available in the Downloads section of our website.
Still have questions?
Call us: 626-519-2579
Email: info@hixihtireusa.com
Find a local dealer
Message us on social media: @hixihtireusa
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